Privacy Policy

Who we are

Our website address is:


The Pain Foundation Ltd ABN 87072480123 is committed to protecting your privacy.  In this Privacy Policy a reference to “we”, “us”, “our” or “PFL” is a reference to the Pain Foundations Ltd.

Confidentiality of your personal information is fundamental to PFL and its entities and is held in strict confidence. Protecting your privacy is important to us and we are committed to using your personal information only for the purposes for which it was provided.

We ensure that all personal information we collect, hold and disclose about individuals is in accordance with the requirements of the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and that your confidentiality is always maintained.

This Privacy Policy outlines how we collect, handle, disclose and protect your personal information.  It also outlines how you can seek to access and correct your personal information or what to do if you have any questions, concerns or complaints regarding the collection, use, disclosure or storage of your personal information by us.

If at any stage you have questions about your personal information or our Privacy Policy, contact us via the details at the end of this page.

How we collect personal information

We collect most of your personal information directly from you. For example, when you fill out an online form, complete a survey, make a donation, sign up to our e-newsletter or contact us via email or phone.

The kinds of personal information we need to collect about you for our purposes include:

  • Personal details (such as your name and address and gender);
  • Contact details;
  • Payment information for donations; and
  • The ways that you have supported our work.

Use of your personal information:

We use your personal information for the purpose that it was collected for and so that we may provide you with updates on our work and other information that you may be interested in.

We use your information primarily to:

  • communicate with you about our work;
  • process donations;
  • provide goods and services such as merchandise and events;
  • conduct marketing activities;
  • recruit and manage Board members, Staff, or volunteers; and
  • enable other activities and functions of the organisation.

To whom do we disclose your personal information?

We may disclose your personal information to third parties who assist us in supplying our goods, services and programs or who perform functions on our behalf. We may also disclose your personal information to third parties, where required by law and to anyone else whom you authorise us to disclose it to.  

We do not rent or sell your personal information and will not exchange your personal information without your prior written consent. We will only use your personal information to get in touch with you about things that you have indicated are relevant to your interest in in us, unless you tell us not to.

How do we keep your personal information secure and stored?

When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.

Furthermore we limit access to personal information to those of our personnel who specifically need to know it to carry out their business responsibilities.

We take all reasonable steps and follow generally accepted industry standards (including complying with the Payment Card Industry Data Security Standard that covers security of payment card information) to protect the personal information submitted to us, both during transmission. and once we receive it.

Privacy and Our Website:

We use Google Analytics to monitor our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated is used to create reports about the use of our website.

Google will store this information. If you do not want your visit to our website data reported by Google Analytics, you can install the Google Analytics opt-out browser add-on. For more details on installing and uninstalling the add-on, please visit the Google Analytics opt-out page at

We use this information to determine how many people are visiting our website, which pages they look at and how long they look at certain pages for. These results do not identify users individually, and we cannot identify you from this data.

From time to time we may provide links to other websites. For example to purchase tickets to a fundraising event/fundraising campaign or for referencing in a blog or research.  These sites are not monitored or controlled by PFL and therefore we cannot take responsibility for their content, claims of offer or privacy practices – we recommend checking their privacy policies if you have any concerns.

How can you access or correct your personal information that we hold?

Supporters and donors can request access at any time to their personal information held by us. You can ask us to delete the information from our records at any time by simply contacting us via the contact details below.

At all times we strive to ensure that the personal information we hold about you is accurate and up-to-date. If at any time you believe the personal information that we hold about you is incorrect, incomplete or inaccurate, you should let us know.

Further to this, if you are receiving our e-newsletter, there is an opt-out option should you no longer wish to receive it.

To contact us about the personal information that we hold about you, you should write to

Updates to this Privacy Policy

We may, from time to time, review and update this Privacy Policy, including to take into account new laws, regulations, practices and technology. You should check this website from time to time for any changes to this policy.

All personal information held by us will be governed by our most recent Privacy Policy which is posted on our website at

Questions or complaints:

If you have any questions relating to this Privacy Policy or wish to make a complaint about a breach of any privacy laws, this policy of the application of the privacy principles by PFL to your personal information, please contact us using the details below.

We ask that you make your request in writing. We will investigate any complaint and notify you of our decision in relation to your complaint as soon as is reasonably practicable after it has been made (usually within 30 days).

Email –

No disclosure to overseas recipients 

Unless your expressly consent in writing we will not disclose your personal information to any overseas recipients.

PFL Security Policy Stripe & TryBooking:


We use the Stripe Payment Gateway for our online credit card transactions. Stripe processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

For information about Stripe and online credit card payments, please visit


We use TryBooking Pty Limited (“TryBooking”) to process online credit card transactions.

In order for you to use this service some of your personal information will be supplied to TryBooking. In some circumstances, information you supply will be collected directly by PayPal, and will not be disclosed or available to us.

TryBooking may be required by law to collect and disclose personal information about you.

TryBooking may disclose your personal information to service suppliers and companies and organisations that they have a commercial relationship with, or to other organisations or authorities that they are authorised or required by law to disclose to.

You may request access to information held about you by TryBooking by contacting TryBooking.

Contact Us

Pain Foundation Limited


Telephone:   61 2 8387 3483